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Technology Trends in Retail

Digital Inventory

When it comes to business in the retail sector, it is important to manage the stocks well so that it does not disrupt the business flow. For instance, a business may face problems on unorganized inventory data which can lead to miscommunication from within the team. Also, overstocking is dangerous because it can mean great loss and wastage to the business if the product happens to be out of trend or spoiled. There will be storage expenses too in order to fit all the overstocks.

Understock means a loss in earnings because consumer needs are not met. If there happens to be a sudden huge order on this particular product, the company will not be able to produce and might possibly be seen as a non reputable retailer.

A digital inventory is what ensures that these problems are prevented because an organized data is there to allow analysis that helps the team to make better decisions. Also, digital inventory helps to keep the data secured and improve any invoice management.

When a business encounters the possibility of overstock or understock, what they require is the fastest way to access their inventory and have a glimpse to know what are the solutions they can come up with to save the situation. Having a digital inventory is beneficial because it provides visibility in a fast and efficient manner.

Last but not least, the cost of manual labor can be saved to invest in more profitable prospects. Without the need for staff to do low morale work, it can improve the overall spirit of the team.

Customer Service

In today’s technology, there are numerous emerging developments that can be adopted by businesses to better improve the quality they can offer to consumers. Such examples could be the use of live chat boxes to answer any existing enquiries real time and help consumers to clear their doubts on a particular service or product.

These chatboxes can be operated by bots that are designed to provide fast and consistent service to consumers. Many individuals require the help of chat boxes to understand a particular product or even to find out more about details on payment, delivery or even specifications. The answers to these questions are usually standardized and therefore, business owners can consider the use of chatbots but keep in mind that consumers can also get the assistance required from a real person if the question has complexity that the bot is unable to solve.

Another trend used by online retailers is providing 360 degree view of the product that they are selling. Back in the day, when online retail first started, the most common problem that we heard of or encountered would be a difference in product specifications as seen in the image provided by sellers. Considering how different it is when shopping online and shopping at the retail shop, it is inevitable that differences can occur, be it the colors, the measurements or even the material. 

With the 360 degree image viewing, consumers can see the details provided to them and avoid any possible hidden information by the seller. This technology improves user experience and also gives credit to business owners that are honest in their services or product listing.

Tech Savvy

There are numerous advantages for retail stores to be tech savvy. By tech savvy, it means to be knowledgeable and well adapted to technologies. These technologies in retail stores can be in the form of payment where we see an increasing number of self help kiosks for consumers to check out their items themselves. Another payment system would be cashless payment where consumers can simply pay with their phone or a beep from their card.

The benefits of doing so is to help business owners increase productivity. With a faster and more efficient payment system, businesses can see a growth in customer flow because the queue is cleared fast thus, increasing revenue.

When technology is easily accessible in store, it helps employees have quick online access to answer any possible questions asked by consumers. With that said, when retail stores implement technology or any possible digital solutions brought to them, it would be good for them to start educating employees that have higher adaptability skills. This is so to keep the team’s morale high and allow teaching and adaptability at its highest. 


We see many instances where technology is implemented into our daily lives. All of these are helping business owners as well as consumers with better user experience.

Furthermore, technology does not mean manpower replacement, it can otherwise replace work that is tedious and allow better manpower allocation on business positioning or projects that brings in more profit or growth. This in turn helps in employee retention because they are occupied with tasks that are more organised and with better visibility in order for work progress to go smoothly. With technology in place, we can witness how convenient it is as well as how time-saving it can be.

Based on 36 Reviews

I would like to thank Charmine for her excellent service with regards to a digital marketing solution we engaged them to do. Would strongly recommend anyone to engage them for their solutions.

Professional and dedicated Team to trust your business needs with

I would like to express my gratitude to WLP Digital's team. I've engaged WLP Digital for their Ecommerce Web Development and Social Media Marketing services to digitalise my business. Shi Qi, Shiu Wen, and WLP Digital's team are so helpful and dedicated their time and efforts in handling my projects. I first approached Shiu Wen for a non-oblogation consultation. She explained all the details and guided me along the process. During the website development and videoshooting for my marketing campaign, WLP Digital's team support and match to my availability timing, whichever it works out for both parties. I really appreciate all the hard work!

Great experience with my Singapore online shop website! They help me to create online shop website and design it beautifully. Awesome support and project team too! High recommended for their digital marketing packages also. Drove me enough leads for my new skincare business

Thank you to Carena and Shiu Wen who help me to create an ecommerce website for my jewellery business. The team are young and energetic. I appreciate their time to come over to my shop to guide us and assist us along the way. Much thanks to WLP Digital team.

I would like to thanks to WLP team especially Fish and her project team. Our company has been engaging WLP Digital for website creation. The team are attentive and knowledgeable during the meetings. They have been really helpful and support us along the process. Grateful for the good service!

We've engaged WLP Digital for the Ecommerce website development. We have a great experience with the team. They are open to share their thoughts for my business and are willing to guide me along the way

WLP has been professional in their project handling of our e-commerce web design. we are happy with their service.

I would like to thanks to WLP Digital team, especially Shiu Wen for the Ecommerce Website development. She is very helpful and nice to speak to. She provide good advice for my website development. Appreciate it.

I would like to give special thank to WLP team for their patience and professional service for our Web development project! Especially Shiu Wen and Carena for their patience and understanding whenever asked for inquiry during off work hours Thank you for your hard work!!

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WLP team is efficient, well done

Good and professional. Highlighting their stuff .Ms Fish

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Has been helpful in time.

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Poor experience with WLP

Glad to know WLP Digital and the team. I engaged WLP Digital for my website. Shiu Wen and Carena are responsible, young and energetic when they explain all the details to me. During the training session, the teams are very patient towards all of us even we have no clue how the website work. Good job WLP's team!

Took up a E-commerce plan with WLP with government grant up to 80% for my F&B business. The project completed successfully with the good support from the sales and project team. Thank you WLP and highly recommended for their services.

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Is happy to have WLP to develop our website. They provide professional service and always with prompt response and patient before and after sales service. Thanks ShuiWen (sales) and ZhiMin (Project)for their effort provided. Just to share u can contact Shui Wen at hp 92924858.

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I am writing to commend Teo & her backend support team, for assisting us on our company's website. She was very helpful and responded to our request swiftly. Thank you for the great service !

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- We had an amazing experience with WLP Digital. Their sales person and the project team are really helpful and patient when explaining the details to me. I have no idea how to start my online business at the beginning stage. Teo and her team encourage me and guide me step by step until today I could sell different kinds of house living products online by myself. Keep it up and thank you guys!

Shiu Wen was very helpful and dedicated to help improve our Ecommerce website and also proposed new add-on features to help boost our company's productivity and online sales. I'm really grateful for WLP Digital support team who had also provided training to guide us on how to use and manage our website. Highly recommended if you are looking to setup Ecommerce web development services.

I have worked with WLP Digital for our Ecommerce Web Development, Shiu Wen & Team has been prompt and helpful with our questions that we have during the onboarding and web development. Thank you for being so patience !

I would like to give special thank to WLP team for their patience and professional service for our Web development project! It has been a very pleasant working experience with them. They guided me through the design to programming phase patiently and sincerely. Their recommendation to enhance my website is also very relevant & modern. I have also signed up for their social media marketing as well ! Thank you WLP Digital for the great work and patience ! =)

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We had a great time working with the digital solutions team from the WLP Digital. Bryan is well equipped with the professional knowledge needed to clarify all our doubts. Furthermore, we can always obtain prompt responses from him where he is always patient when explaining to us.